Privacy Policy

Effective Date: July 27, 2026

This Privacy Policy governs the collection, use, and disclosure of information for the Dtrans AutoCare mobile and desktop application (hereby referred to as "Application" or "Service"), developed and operated by DTrans ("we", "us", or "our").

Dtrans AutoCare is a digital garage service management solution designed to digitize job card creation, vehicle inspection tracking, customer service records, staff management, expense tracking, and invoice generation for automotive workshops and service centers. This service is provided "as is".

1. Information We Collect

To deliver complete car service management functionality, the Application collects and processes the following categories of information:

User Account & Operator Data: User ID, operator name, mobile phone number, PIN/passcode credentials, garage name, garage address, contact email, and business branding logo.
Customer & Vehicle Records: Customer contact details (Name, Phone Number, Email, Billing Address), vehicle registration/license plate number, vehicle make, model, fuel type, odometer/mileage reading, and service history logs.
Digital Job Cards & Inspection Details: Vehicle diagnostic checklist records, requested service items, spare parts inventory details, labor charges, total bill estimation, job card status (Pending, In Progress, Ready, Completed), digital customer authorization signatures, and vehicle condition notes.
Vehicle Media & Photos: Photographs of customer vehicles taken before, during, or after service to document vehicle condition, repair proof, or inspection issues.
Billing, Payments & Receipts: Payment tracking records (advance payments, total bill, balance due, payment method such as Cash, UPI, or Card), invoice numbers, transaction timestamps, and payment receipt data.
Garage Expense Data: Garage operational expense entries, expense categories (Rent, Utilities, Parts, Salaries), vendor details, payment notes, and financial analytics.
Staff & Workshop Management Data: Staff member profiles, phone numbers, assigned roles (Mechanic, Service Advisor, Manager), assigned job cards, and performance logs.
Promotional Offers & Discounts: Promotional service campaigns, coupon codes, and discount structures configured by the workshop operator.
Device & Technical Diagnostics: Unique Device ID / hardware instance identifier (used for device authentication and pilot mode limit verification), IP address, operating system version, network connectivity status, app version, and diagnostic crash logs.

2. How We Use Collected Information

We use the collected information for the following operational and business purposes:

To initialize and manage digital job cards, customer vehicle service profiles, and repair workflows.
To sync garage operations seamlessly in real-time across authorized devices using cloud database infrastructure.
To generate, export, and print PDF job cards, invoice estimates, and payment receipts.
To enable direct phone calls or messaging (e.g., WhatsApp / SMS) to vehicle owners regarding service updates and completed bills.
To track workshop financial metrics, operational expenses, and staff performance.
To verify device identity and enforce account limits or pilot mode limits.
To detect, prevent, and troubleshoot technical failures, system bugs, or security vulnerabilities.

3. Device Permissions Required

The Application may request specific permissions on your device to enable key features:

Camera & Photo Gallery: Required to capture and attach vehicle condition photos to job cards and upload workshop branding logos.
Storage & Files: Required to save, view, export, and print generated PDF job cards, service summaries, and payment receipts.
Internet & Network State: Required for secure realtime synchronization with cloud database servers and checking online/offline status.
Phone & External Applications: Required to launch the platform phone dialer, send messages via WhatsApp or SMS, or open external web links upon user request.

4. Third-Party Services & Subprocessors

The Application integrates with trusted third-party services that process data under strict confidentiality obligations. Links to privacy policies of third-party service providers utilized by the Application:

5. Data Storage, Security & Offline Synchronization

Your privacy and data security are our top priorities. We employ industry-standard administrative, technical, and physical safeguards to protect all user details, job cards, vehicle records, and financial logs stored in our system:

Encryption: Data in transit is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
Cloud Infrastructure: Database and media storage are secured via Google Cloud Firebase with strict security rules restricting access exclusively to authenticated garage operators.
Local Caching: Offline session state and temporary job data are cached locally on your device using secure local storage engines (Hive and SharedPreferences).

6. Account Deletion & Data Retention Policy

We retain User Provided data for as long as your garage operator account remains active. You maintain full rights and control over your personal and operational data:

In-App Deletion: You can delete your operator account and permanently wipe all database records directly from the mobile app by navigating to Drawer Menu > Settings > Delete Account.
Web Deletion Request: You can also review step-by-step account deletion instructions on our Account Deletion Instructions page.
Effect of Deletion: Once account deletion is confirmed, all user credentials, profile information, job cards, vehicle databases, expense logs, and associated cloud storage files are permanently deleted from live and backup servers. This action is irreversible.

7. Children's Privacy

The Application is intended for commercial vehicle service centers and automotive workshop personnel. We do not knowingly solicit or collect personal information from children under the age of 13. If we become aware that a child under 13 has provided personal data, we take immediate steps to remove such information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect app updates, new feature additions, legal compliance, or technological changes. Any revisions will be published directly on this page with an updated "Effective Date". We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: app.dtrans@gmail.com / sales@dtrans.in
Phone: +91 6282 427 259
Company: DTrans
Address: 15/ 47A, Ground Floor, Surya Tower, Desom Jn, Desom-Aluva, Cochin-Kerala, India