Your trust is our top priority. Learn how DTRANS AutoSpa collects, uses, and protects your information.
Effective Date: July 27, 2026 | Version 1.0
1. Overview
Welcome to DTRANS AutoSpa ("we", "our", or "us"). We operate the DTRANS AutoSpa mobile application and detailing service management platform. This Privacy Policy informs users ("you", "customer", "employee", or "admin") regarding our policies on the collection, use, and disclosure of Personal Information when you use our mobile application and detailing services.
By downloading, accessing, or using the DTRANS AutoSpa application, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
To provide high-quality car wash, detailing services, invoice management, and seamless account operations, we collect the following types of information:
Note: We only collect information that is strictly necessary for service fulfillment, user authentication, and vehicle record management.
Personal Details: Name, mobile phone number, email address, and physical address provided during customer registration or service request.
Vehicle Information: Vehicle registration number, vehicle category (e.g., Hatchback, Sedan, SUV, Luxury), brand/model, and specific service preferences.
Service & Billing Records: Job cards, service history, invoice details, payment receipts, and ticket statuses.
Employee & Staff Data: Staff identification details, role preferences, attendance records, check-in/check-out timestamps, and job allocations.
Technical & Device Data: Unique Device Identifier (Device ID), device model, operating system version, app version, and connectivity status.
3. How We Use Your Information
We use the information collected for operational, administrative, and service enhancement purposes:
Service Delivery: Creating and managing car wash job cards, tracking service status, and issuing accurate invoices.
Account Management & Authentication: Verifying user access across distinct roles (Customer, Employee, Administrator).
Customer Support & Communication: Contacting you regarding service completions, updates, or responding to inquiries via phone or email.
Staff Operations: Managing employee attendance, tracking check-in times, and assigning service tickets to technicians.
Our application reads a unique Device ID generated for your mobile hardware. This identifier is processed strictly for:
Enforcing role-based access controls and preventing unauthorized concurrent logins across unauthorized devices.
Securing multi-role database sync and ensuring job allocations match authenticated device sessions.
Preventing fraud, unauthorized account access, and misuse of staff tools.
Device identifiers are stored securely in encrypted local storage and backend infrastructure. They are never sold or shared with third-party marketing companies.
5. Data Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may disclose your information under the following limited circumstances:
Service Infrastructure Providers: Secure cloud platform services (such as Google Firebase) for data storage, authentication, and database operations.
Legal Requirements: If required by law, regulation, subpoena, or government authority to protect the rights, property, or safety of DTRANS AutoSpa or the public.
Business Operations: Printing and invoice distribution systems authorized by DTRANS AutoSpa.
6. Data Security & Storage
We implement strict administrative, technical, and physical security measures to protect your data:
Encrypted communication over HTTPS/TLS during data transmission.
Encrypted local device state storage for session preferences.
Restricted database access policies strictly enforced by authenticated user credentials and roles.
While we use industry-standard precautions, please be aware that no electronic transmission or storage method is 100% immune to all security risks.
7. Your Rights & Data Deletion
You have the right to access, update, or request deletion of your personal data held by DTRANS AutoSpa:
Access & Correction: You can review and update your contact or vehicle information within the app profile settings or by visiting our service center.
Account & Data Deletion: You may request the deletion of your account and associated personal data by emailing us at sales@dtrans.in with the subject "Data Deletion Request". We will process valid requests within 30 days, subject to legal or financial record retention obligations.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: